1. General Policy

This policy outlines the terms for cancellations and refunds for services provided by PreparationAi. We strive to provide excellent service and address any concerns promptly.

2. Token Pack Purchases

Purchases of token packs are generally final and non-refundable. Tokens are credited to your account immediately upon successful payment.

If you believe there has been an error in billing or token crediting, please contact our support team at [email protected] within 7 days of the transaction.

3. Subscription Services (If Applicable)

If PreparationAi introduces subscription-based services in the future, the following terms will apply:

• Cancellations: You can cancel your subscription at any time. Your access to subscription features will continue until the end of your current billing period.
• Refunds for Subscriptions: Subscription fees are generally non-refundable. If you cancel your subscription, you will not receive a refund or credit for any partial subscription period or unused services.
• Exceptions: Refunds may be considered on a case-by-case basis for exceptional circumstances, such as significant service unavailability due to our fault.

4. Service Unavailability

In the rare event of prolonged service unavailability directly attributable to PreparationAi that significantly impacts your ability to use purchased tokens or services, we may offer appropriate compensation, which could include token adjustments or partial refunds, at our sole discretion.

5. How to Request a Review

To request a review for a refund or cancellation issue, please contact our support team via email at [email protected]. Provide your account details, transaction information, and a clear description of the issue.

6. Policy Changes

PreparationAi reserves the right to modify this Cancellations & Refunds Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

7. Contact Us

If you have questions or comments about this policy, you may email us at [email protected].